Tenants
Welcome Current and Prospective Tenants
At Moore Rentals, we value all of our property management clients, both property owners and tenants alike. We want to make sure all of our tenants are comfortable and have a place they are proud to call home. We understand that having a property for rent and a property manager can sometimes be daunting. Thats why we promise to be upfront, honest, fair and kind as well as fully transparent with you, at all times. The friendly team at Moore Rentals want you to know that we are always approachable and you can always contact us with any concerns or requests that you may have. It is important to us that you are 100% satisfied with your home, because your satisfaction tells us that we have done our job properly.
Property Viewing
If you wish to view one of our available rental properties, please fill in the Property Viewing Form and we will get back to you when we have arranged a viewing time, if the property is still available. Often, we will have group viewings so it is important to make sure you are on time. You can also fill in our Tenancy Application Form if you wish. However, this is not necessary to view a property for rent. Please let us know if there is anything else we can do for you.
Tenancy Application
If you have seen a property available for rent that you would like to apply for, please fill in our Tenancy Application Form. We do check all received forms throughout the day, so there is no need to contact us directly. You cannot apply over the phone or come into the office to apply. Tenancy application forms must be completed online, click here.
Maintenance Requests
If your property needs maintenance, we would like to know about it straight away. We do not want you to feel as though your maintenance requests are a bother to us. We always want you to feel as though you can approach us. If left unchecked, property maintenance issues can sometimes become a greater problem.
For all general repairs and non-urgent matters please fill in our Maintenance Request Form.
If you would like to discuss your maintenance request, please phone our office. Sometimes we may not be available to take your call right away, so if you choose to leave a message then please state the address of your property and your full name as well as an accurate description of the issue. We check our voice messages frequently.
If your maintenance request is an emergency, please contact our office directly or call Maureen after hours on 027 490 6490.
Utility Connections
You are responsible for getting your own utility connections established at your rental property unless stated otherwise. This includes but is not limited to gas, electricity, Internet, telephone.
Rent
Rent is to always be paid on time and in advance. Please refer to your tenancy agreement for more details. Alternatively, you can contact our office with any questions.
Property Keys and Locks
Once a move-in date has been established, and all monies are paid, Moore Rentals will give you a set of keys. You can only cut keys and/or change locks with Moore Rentals’ permission. If you need additional keys, you will be required to pay for them.
Tenant Inspection Report
When you take over your newly rented property, you will be supplied with a form that you must complete, sign, and return to our office. This must be done within 48 hours and the form should be free from error. You will be noting any damage or issues with the property. If you fail to complete this form, then the Moore Rentals ‘Pre-tenancy Condition Report’ will be regarded as an accurate representation, of the home in which you are renting. We conduct our own report of the property’s condition before you move in. Your report is considered an extra safeguard, which helps to protect yourself and Moore Rentals from any arising condition disputes.
Quarterly Property Inspections
We conduct property inspections every three months. You will be notified in writing 7-14 days prior to the inspection date. One of our property managers will carry out the inspection. It is not necessary for you to be present unless you choose to be.
Ending the Tenancy
When you wish to vacate your home, you are required to provide written notice, with your intention of vacating the home. You will have to provide the notice period that is relevant to your tenancy. This is non-negotiable.
Office Hours
Monday – Friday 9 am to 5 pm
All after-hour inquiries please contact Maureen directly on: 027 490 6490
Methods of Contact
Phone: 07 578 1807
Mobile: 027 490 6490
Email: [email protected]
Emergencies: Contact Maureen directly on 027 490 6490